The 7 Best CRM Software in 2025 (Free & Paid)
As a small business owner, selecting the best CRM Software to manage and build customer relationships is vital. A Best CRM Software can help you track customer interaction, collect data and automate tasks to streamline processes. In this Guide, I reviewed the Best CRM Softwares For Businesses, sales teams, and individuals.
To save Time and Effort, I shared my top 3 Best CRM Software…
Bigin By Zoho CRM
Bigin is extremely easy-to-use, offering the most essential CRM features for small businesses at an affordable price of $7/user/month.
Hubspot CRM
Sales Hub is built on the HubSpot CRM platform where customer data, tools, and teams come together to create a single source of truth for unprecedented sales rep efficiency.
Salesforce CRM
Salesforce Essentials makes it possible to build stronger customer relationships with a combined sales and support CRM for small businesses that are easy to use, set up, and maintain.
When it comes to choosing the right CRM software for your business, there are many options available. However, not all CRM software is created equally, and it’s important to choose one that fits your specific needs and budget.
CRM (Customer Relationship Management) is software used for tracking customer interacting, managing customer’s data, nurturing them through the automation process, and helping in building a strong relationship with your customers, which ultimately converts into loyal customers.
That’s why In an Industry where more than 72% of companies use CRM Software to build strong customer relationships.
What Is The Best CRM Software?
Here are my best picks for CRM software…
1. Bigin By Zoho CRM
Bigin by Zoho CRM is pipeline-centric and specially designed for small businesses and teams.
Bigin is extremely easy-to-use, offering the most essential CRM features for small businesses to get started for Free.
It helps businesses move away from spreadsheets and allows them to get started with a CRM in under 30 minutes, without any training.
Bigin connects your different teams to work together so that you can offer the best possible experience to your customers.
4.5/5 on G2 / 150+ reviews
4.6/5 on Capterra / 180+ reviews
Key Features
- You can manage all your products and services with Bigin. Simply create a new product, and associate it with customers and ongoing deals.
- Enjoy real-time notifications of new emails, missed calls, and other kinds of updates with Bigin’s Signals.
- You can Host customer meetings and conferences within Bigin through our integrations with Zoho Meeting, Microsoft Teams, and Zoom.
- You can easily Automate routine tasks and bid farewell to manual work.
- With Bigin you can Analyze, track, and measure all your essential metrics in one place and gain more clarity into your business anytime, anywhere.
- Bigin comes up with a mobile app for both ios and android.
Pricing
Bigin By Zoho CRM comes up with a Free-forever plan with up to 500 Records, a Single pipeline, 3 instant workflows, and many more effective features.
Additionally, Bigin has very cheap monthly and yearly plans, you can upgrade as per your needs and business growth.
Bigin has Two Premium Plans…
- Express plan- This Plan cost $9 per month, with up to 50,000 records, 3 team Pipelines, 10 instant workflows, email integrations, and a lot more.
- Premier Plan- This Plan costs $15 per month with up to 100,000 records, advanced 30 workflows, advanced automation transitions, and a lot more.
If you are just starting out and you can give it a try for FREE to get its potential and ease of use for you to get desired results.
Pros and Cons Of Bigin By Zoho CRM
Pros
- You will love the full-featured Free trial before upgrading to a premium plan.
- It’s inexpensive and easy to use and a good buy for first-time users and non-technical companies.
Cons
- There is no dedicated leads page.
- They have limited popular integration options.
Get Started with Bigin By Zoho CRM for Free
2. Hubspot CRM
HubSpot customer relationship management (CRM) software is built for companies that want to spend less time logging data. It keeps all your contacts in one centralized, customizable database.
With the easy-to-use HubSpot CRM, you’ll never have to manually update reports or wonder how your team is tracking toward quotas.
It has all the features available in itself whether you are a small business or a big enterprise. And Start small for Free and grow with Hubspot Enterprise.
4.4/5 on G2 / 1700+ reviews
4.5/5 on Capterra / 3600+ reviews
Key Features
HubSpot’s CRM includes all of the following popular features (and more!):
- Contact deal and task management
- Email tracking and engagement notifications
- Email templates and scheduling
- Document sharing
- Meeting scheduling
- Live chat
- Sales quotes
Pricing
You can use HubSpot’s free CRM functionality at no cost. With up to 1,000,000 contacts and no limits on users or customer data, HubSpot’s free CRM functionality is 100% free, with no expiration date.
Including this Awesome FREE Plan, Hubspot CRM has three different Premium plans which help you add on when you grow…
- Starter Plan- This plan Costs $45 per month, simple automation, conversion tracking, call tracking, and a lot more.
- Professional Plan- This plan costs $450 per month, with custom teams, custom reporting, phone support, lead rotation automation, and a lot more.
- Enterprise Plan- This plan costs $1200 per month, with playbooks, forecasting, recurring revenue tracking, and a lot more.
Pros and Cons Of Hubspot CRM
Pros
- A free plan has never been like before because you will get a lot of features included at no cost.
- Ease of use and has a long-term potential to grow your business, by just upgrading to plans and done, no need to switch to other software.
Cons
- Workflow can be confusing at first to understand its ease of use.
- When you grow up and upgrade you may feel that pricing is a bit high compared to other CRM software.
Get Started with Hubspot CRM For FREE
3. Salesforce CRM
Salesforce can help your business streamline and automate processes, so everyone is working more efficiently and consistently.
It is cloud-based CRM software that takes care of all business branches’ marketing, sales, analytics, forecasting, and automation.
4.3/5 on G2 / 15900+ reviews
4.4/5 on Capterra / 17500+ reviews
Key Features
Salesforce’s CRM includes all of the following popular features (and more!):
- You can build a qualified pipeline with targeted emails.
- Free up resources with automated nurture tracks that turn cold leads into sales-ready prospects.
- Pardot from Salesforce helps you know where to focus to get more bang for your buck.
- It makes your work interesting with visual workflow.
Pricing
You can use Salesforce’s free CRM functionality at no cost for 14 Days.
Salesforce comes up with Four different pricing plans…
- Essential plan- This plan costs $25 per month, and it is an all-in-one sales and support app solution.
- Sales Professional- This plan cost $75 per month, and it is a complete sales solution for any size team.
- Service Professional- This plan costs $75 per month, and it complete customer service solution for any size team.
- Pardot Growth- This is a custom pricing plan, a suite of marketing automation tools for any size team, you can contact the sales team for pricing.
Pros and Cons of Salesforce CRM
Pros
- The reporting is AMAZING and incredibly comprehensive.
- Highly customizable with deep and wide integrations.
Cons
- Due to its high functionality and range of options, it can be overbearing to use at times.
- The learning curve is a bit steep at first, as there are many features that can be overwhelming to understand.
Get Started with Salesforce CRM with a 14-Days FREE Trial
4. Pipedrive
Pipedrive is a sales-focused (CRM) customer relationship management tool.
Pipedrive helps you create stages of your sales funnel, and gives you automatic alerts and reminders to keep deals on track with its review analytics and AI technology which helps you identify opportunities to close more sales.
It is very much focused software for CRM only with 100,000+ paying customers spanning 179 countries,
4.2/5 on G2 / 1600+ reviews
4.5/5 on Capterra / 2700+ reviews
Key Features
Pipedrive’s CRM includes all of the following popular features (and more!):
- You can manage your all documentation in one place by centralizing the entire documentation process.
- Pipedrive lets you Identify which organizations are browsing your website, for how long, how they found you, and what they engaged with.
- You can easily schedule your reminders for all your sales activities so that you never miss your deals and follow-ups.
- Pipedrive forecasts your sales volume and revenue based on your pipeline.
Pricing
You can use Pipedrive’s free CRM functionality at no cost for 14 Days.
Pipedrive comes up with Four Different premium plans…
- Essential Plan- This plan costs $11.90 per month, with leads, deals, calendar, and pipeline management, including 300+ integrations, and a lot more.
- Advanced Plan- This plan costs $24.90 per month, with group emailing, triggered automation, email templates & scheduling, and a lot more.
- Professional Plan- This Plan costs $49.90 per month, with revenue projections, forecast & enhanced custom reporting, and a lot more.
- Enterprise Plan- This plan costs $74.90 per month, with unlimited user permission, no feature usage limit, and all the features of Pipedrive.
Pros and Cons Of Pipedrive
Pros
- You can easily customize pipelines for various sales campaigns.
- Pipe drive is perfect for anyone who wants to automate bureaucratic steps in the sales process and effectively improve results and relationships with their customers.
Cons
- Kinda confusing especially for a non-technical person who is on integrate with third-party tools.
- First-time users to CRM cloud-based software may get confused with its functionality at the start.
Get Started with Pipedrive with 14- A day FREE Trial
5. Monday.com (Monday Sales CRM)
Monday sales CRM lets you handle all your work in one place from sales pipeline, contact management, lead management, lead capturing, customer projects, marketing activities, team tasks, and more.
Monday CRM empowers business owners and sales teams to manage all aspects of their sales cycle and customer data in one centralized place.
It is best for Small-mid businesses, Monday Sales CRM is a fully customizable no code.
You can visualize all your data at a glance from the Monday.com dashboard, making it easy to spot any good or lacking points in your sales cycle.
4.6/5 on G2 / 530+ reviews
4.7/5 on Capterra / 360+ reviews
Key Features
Monday Sales CRM includes all of the following popular features (and more!):
- Monday sales lets you Get notified automatically when a lead opens or replies to an email so that you can follow up at the right time.
- It has advanced CRM software features that increase visibility such as custom dashboards that instantly report your deal progress, sales figures, and team performance.
- You can use or create your own automation to do the manual work that steals selling time.
- Monday Sales CRM has over 100+ integrations.
Pricing
You can use Monday sales free CRM functionality at no cost. With up to 1,000 contacts and 2 team members, Monday sales free CRM functionality is 100% free, with no expiration date.
Including this Awesome FREE Plan, Monday sales CRM has four Premium plans which help you add on when you grow…
- Basic CRM- This Plan costs $37.5 per month, with unlimited customizable pipelines, unlimited contacts, unlimited boards & 3 user seats, and a lot more.
- Standard CRM- This Plan costs $51 per month, with an advanced account, contact, & lead management, activity management & 3 user seats, and a lot more.
- Pro CRM- This plan costs $90 per month, with sales forecasting, email tracking and automation, custom CRM integration, & 3user seats, and a lot more.
- Enterprise CRM- This plan is custom pricing, with all the features of Monday sales CRM, you can contact their sales team.
Pros and Cons of Monday Sales CRM
Pros
- Monday.com has an easy intuitive setup process that has good flexibility to modify as required.
- It has a dynamic range of features.
Cons
- It may not fit for Larger companies.
- It has lacking calling feature.
Get Started with Monday Sales CRM For Free.
6. Freshworks CRM
Freshworks CRM is formerly known as Freshsales.
Freshsales is a full-fledged sales force automation solution. It provides everything a salesperson needs to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships.
If you need a solution for your marketing teams to organize customer information, personalize and automate email campaigns, and find the right sales opportunities, then Freshsales Suite fits the bill. It is an all-in-one solution for sales and marketing teams.
4.6/5 on G2 / 1020+ reviews
4.5/5 on Capterra / 560+ reviews
Key Features
Freshsales CRM includes all of the following popular features (and more!):
- You will get a 360-degree view of your customer’s information with Ai-powered insights and tables.
- With Freshsales you can connect with your customer anywhere via email, messenger, zoom, chat campaigns, phone calls, and sms.
- Using Freshsales a team’s efficiency will get increased by automation workflow.
- You can build and track fully customized sales processes for your organization through multiple sales pipelines, activity goals, and more.
- It lets you measure performance with visual reports and enhance your productivity with AI-powered predictions.
Pricing
You can use Freshsales’ free CRM functionality at no cost for 21 days.
Including this FREE Plan, Freshsales sales CRM has Three Premium plans which help you add on when you grow…
- Growth Plan costs $15 per month,
- Pro Plan costs $39 per month,
- Enterprise Plan costs 69 per month.
Pros And Cons Of Freshsales
Pros
- Deals and pipeline management is very good and you can create all kinds of reports to keep track of everything.
- The scheduling capabilities that Freshsales provides, allow us to organize the dates of sending emails or text messages to customers according to contact lists at appropriate times.
Cons
- Some automatic reminders are missing.
- Social Media integration is missing like Linkedin, Facebook & Instagram.
Get Started with Freshsales CRM FREE For 21 Days.
7. Zendesk
Zendesk Sell is a modern sales CRM to help you accelerate revenue that’s quick to set up, intuitive, and easy to use.
It offers complete customer life cycle support through its products.
You can take additional advantage of API access, mobile app, and subscriptions using Zendesk. This sales platform tracks all your customer interactions in one unified interface.
4.2/5 on G2 / 465+ reviews
4.3/5 on Capterra / 140+ reviews
Key Features
Zendesk CRM includes all of the following popular features (and more!):
- You can analyze deal and lead volume with advanced analytics and predict deal volume and forecast revenue growth strategy.
- You can create custom performance dashboards to monitor your sales performance goals by using just 10 drag-and-drop widgets.
- Zendesk Sell helps you send bulk emails to your filtered smart list of prospects or customers through automation.
- Task player helps you work uninterrupted through routine sales activities, like outreach and following up, to streamline your day.
Pricing
You can use Zendesk Sell’s free CRM functionality at no cost for 14 days.
Including this FREE Plan, Zendesk sales CRM has Three Premium plans which help you add on when you grow…
- Sell Team Plan- This plan costs $25 per month, for up to 3 individuals, with up to 2 customizable pipelines, call tracking, recording, & text messages, and a lot more.
- Sell Growth Plan- This plan costs $59 per month, for up to 3 individuals, with up to 10 customizable pipelines, advance & custom sales reports, and a lot more.
- Sell Professional Plan- This plan costs $125 per month, for up to 3 individuals, with up to 20 customizable pipelines, task automation, integrations, and a lot more.
- Enterprise Plan- This plan is custom pricing, if these plan features don’t fit your business needs, you can contact the sales team for unlimited functionality.
Pros and Cons Of Zendesk Sell CRM
Pros
- The best from Zendesk Sell is its mobile application functionality, you can access it offline as well.
- It’s great for groups and teamwork.
Cons
- It may feel like a higher price for small teams and small businesses as compared with features availability.
- You must check the integrations you need, because somewhere at some point you may feel a lack of integration.
Get Started With the Zendesk Sell CRM FREE for 14 Days
What is CRM?
CRM stands for Customer Relationship Management. The main objective of CRM is to improve customer relationships by providing a more personalized experience and increasing customer satisfaction.
It is a software system that businesses use to manage and analyze their interactions with customers and leads.
Best CRM software allows businesses to track customer interactions across different channels, including email, phone, social media, and website.
The Software can also be used to store customer data, such as contact information, purchase history, and preferences. This information can be used to segment customers based on their interests, behavior, or demographics, allowing businesses to tailor their marketing and sales efforts.
CRM software is being used by businesses of all sizes and industries, from small startups to large corporations. By implementing a CRM system, You can improve customer service, increase sales, and gain a better understanding of your customer’s needs and preferences.
What Are the Benefits Of CRM Software?
There are many benefits to using CRM software, including:
- Improved customer relationships: By using CRM Software, You can provide a more personalized experience to your customers, leading to increased satisfaction and loyalty.
- Increased sales: By tracking customer interactions and preferences, You can identify sales opportunities and tailor your marketing and sales efforts to the specific needs of each customer.
- Better customer service: CRM software helps businesses respond more quickly to customer inquiries and resolve issues more efficiently, leading to higher customer satisfaction.
- More effective marketing: By segmenting customers based on their interests, behavior, or demographics, You can create more targeted and effective marketing campaigns.
- Enhanced collaboration: CRM software can improve collaboration among different departments and teams, allowing for more efficient communication and information sharing.
- Improved data analysis: By storing customer data in a central location, businesses can gain valuable insights into customer behavior and preferences, allowing them to make more informed business decisions.
Overall, CRM software can help businesses improve their bottom line by increasing sales, improving customer retention, and reducing costs through more efficient processes.
How Do You Choose The Best CRM Software For Your Business?
Choosing the best CRM software for your business can be a daunting task, but there are several factors to consider when making your decision:
- Your business Requirements: Consider the specific needs of your business, such as the size of your customer base, the types of interactions you have with customers, and the features you require in CRM software.
- Ease of use: Look for CRM software that is intuitive and easy to use, with a user-friendly interface and clear navigation.
- Customization: Look for a CRM system that offers customization options to tailor the system to your business needs. This may include the ability to add custom fields and modify workflows.
- Integrations: Make sure the CRM system can integrate with other tools you use, such as marketing automation software, email marketing tools, and e-commerce platforms. This can help streamline your workflows and improve productivity.
- Security: Ensure that the CRM system has appropriate security measures in place to protect customer data and maintain compliance with relevant regulations.
- Scalability: Consider whether the CRM system can scale as your business grows and your customer base expands.
- Pricing: Look for a CRM system that is within your budget, while still providing the features and functionality you require.
By carefully considering these factors, you can choose the best CRM software for your business and ensure that it helps you improve customer relationships, increase sales, and drive business growth.
Questions To Ask When Choosing CRM Software?
When choosing CRM software, it’s essential to ask the right questions to ensure that the system you choose meets the specific needs of your business. Here are some questions to consider:
1. What are my business needs and goals?
2. Do the software has a Free plan to know its ease of use and potential?
3. Is the software user-friendly and easy to navigate?
4. What kind of support and training is available for users?
5. How many user seats are provided, and are there user minimums?
6. What is the pricing of the software, and is it within my budget?
7. What kind of security measures does the system have to protect my customer data?
8. Does CRM software integrates with other tools that I already use?
9. Does the software have the scalability to grow as my business grew?
10. Do there any contract terms or restrictions that I need to be aware of?
By asking these questions, you can ensure that you choose a CRM software that meets your specific needs and helps you improve customer relationships, increase sales, and drive business growth.
Wrapping Up
Customer Relationship Management (CRM) is very essential in business and sometimes choosing right CRM software for small business gets difficult and might choose a wrong crm tool.
So, From this list you can choose the best CRM software, this all has the best scalability, which helps you manage even better when your business grows.
Hope You Find this article helpful, and solved your query what you came for !!
Explore:
>> The 7 Best AI Tools for Sales Prospecting in 2025
